Archive for the ‘Tip of the month’ Category

Huh? Now my water pump?

Tuesday, August 16th, 2016

We see this so often… a customer comes in to have a major routine service done on their car. We replace the belts and other items that are recommended by that car’s manufacture… and then a week later…..

“Um Hello – can I speak to a manager? I was just in and spent a lot of money at your shop…. a week later (“the same noise”) started up again”. They set an appointment and then lose faith in us and take it to the dealer. The dealer tells them that the Water Pump is bad. (This could happen to any part that runs off of belts or tensioners, ie: AC compressor, Water pump, Alternator or a Power Steering pump.)

First off…. NEVER take your car to another shop right after you get a major service done. Give the shop a chance to see if a part failed or something else went wrong. As soon as you take your car somewhere else… the shop has considered that they have lost you as a customer. Yes, this means that they have already lost you and have no reason to bend over backwards to try to keep you. While this seems cruel… this is business. On the other hand, if you keep your appointment and it is a bad part, the shop takes care of it. If it is a new problem they have the opportunity to keep you as a customer. You still have to spend more money, however, it is a win/win for everyone.

Now… the reason the (AC compressor, Water pump, Alternator or a Power Steering pump) is suddenly acting up and making noise.

Now that there are new belts and tensioners in the car… the belts and tensioners are working properly and pulling/tensioning as they should… any part that has been running off of sloppy belts and tensioners has had to work overtime to keep working properly. Suddenly throw in something that is working correctly… and that part ( AC compressor, Water pump, Alternator or a Power Steering pump) can’t keep up. Cars are just big mechanical entities that all work together on the inside. A person can’t expect that when something is now new… that it won’t affect things that are not working at full capacity. (This is the reason there is Physical Therapy for people who have surgical repairs done on a heart, knee, hip etc. – It is not that the new part is bad… you have to get all the parts to work together).. As car owners typical physical therapy after mechanical work is this — put the pedal to the medal and drive like you normally do.

Keep in mind that when you left the shop after that major service all things were working, no noises, the car drove great, and so on…. Within a week to 2 weeks after a car has this type of service is when the weak parts start to reveal themselves. Be patient with your mechanic and your local shop. We work on cars because we have a passion for the way things work. If it is not broken… we can’t fix it…. that does not mean that your car will not need future work. Cars cost money to maintain.

**One more note… When a mechanic inspects your car and/or is working on your car they are constantly scanning for things that are not working properly. It must be said that it is impossible to predict the future of a mechanical part (ie: AC compressor, Water pump, Alternator or a Power Steering pump) just by looking at it. The things that break are within those parts. If they are not making noise, leaking or otherwise showing outward signs of distress, then the life of that part is unpredictable.

Here at European Motor Cars, we encourage all of our customers to maintain regular service. Don’t let parts of your vehicle (engine, tires, body) get worn down….. this WILL cost you money down the road.

Last Minute Useful Gifts

Wednesday, December 23rd, 2015

Merry, Happy, Joyful days to everyone! European Motor Cars is celebrating this season with all of you and are grateful to all of our customers for your belief in us and the care we give your car.

A great last minute gift is to give a Gift Certificate for any amount at European Motor Cars Inc. We will print it up on letterhead and include a personal note from you and our staff.

Call 970-484-0040 and ask for Allison to set this up.

Buying a car online?

Tuesday, September 30th, 2014
Stock Photo

Stock Photo

Food for Thought!!

What You Need To Know About Buying a Car Online
Buying used cars over the Internet is convenient—and it’s also a great place for scam artists looking to get their hands on your money.
In recent years, along with the increase in online car purchases, there’s been a huge rise in online fraud. According to the 2012 Internet Crime Complaint Center annual report, online auto fraud accounted for over 17,000 complaints, adding up to $64 million in consumer losses.
The scam usually begins with a used car being advertised on a respectable website – with some urgent-sounding reason for an incredibly low asking price. Before you decide on buying the type of car you want, get a quote on car insurance for the vehicle to see what it’s going to cost you.
Online car-buying scams are getting more sophisticated; increasingly, they are using website designs that look very similar to the legitimate companies’ websites, sometimes even displaying the legitimate companies’ logos.
Scammers are even going so far as to include 800 numbers and live-chat with unsuspecting buyers to provide more detailed information on the fake buyer- protection programs they play up. So, what can you do to prevent from becoming a victim? First, watch out for these red flags.
• Advertise cars at too-good-to-be true prices. • Want to move transactions from the original website to another site. • Claim that the transaction is guaranteed by PayPal, Craigslist, eBay, or other online marketplace. These sites do not guarantee that people using their services are genuine. • Refuse to meet in person or allow potential buyers to inspect the car ahead of time. Avoid Sellers Who:
• Ask for funds to be wired ahead of time. (Scammers use wire transfers because it’s the same thing as sending cash in the mail. Once the money is gone, it’s lost for good.) • Demand immediate payment due to some phony reason, such as military deployment or a tragic family emergency. • Require that the money be sent to a specific escrow account. You should choose the escrow service. Avoid Sellers Who:
Call the seller to establish phone contact. If the seller ignores details agreed to via e-mail or is unable to answer questions about their location or the car’s whereabouts, it’s probably a scam. Actions to protect yourself:
• Get your own CARFAX report (Scammers pull real CARFAX reports of real cars to represent fake listings. • Check with the National Insurance Crime Bureau. Their free database includes flood damage and other information about a car’s history. • Verify that the online escrow company you are using is legitimate. Check their Web site for spelling or grammatical errors – they may have been copied from real sites. Actions to protect yourself:
• Visit the escrow’s Web site directly, not through a link sent to you by the seller. • Research the escrow company through the Better Business Bureau. Actions to protect yourself:
Remember, the crooks cast a wide net for potential victims, sending out millions of e-mails in hopes that someone bites. Do your own research before you do any business online and make sure you know how much your car insurance will cost before you buy your new car.
Cost-U-Less is here to help! If you have any questions on auto insurance, talk to a Cost-U-Less agent for your free quote today!

Reposted from presentation — AMD

Motorist Assurance Program

Wednesday, August 13th, 2014

Good Day!

I was just having a conversation with our Service Writer Terry. He was mentioning that there is a program out there where people can go and get information about what they hear from their shops on the repair that needs to be done. I think this is awesome!! As a woman, I always call my brother (John) here at the shop if I ever have a question about what is going on with my car.

I know that many people don’t have the luxury of having a family member in the auto repair industry. I am spoiled… I know… anyway.. go check out http://www.motorist.org to get much needed answers.

Crank Case Ventilation Problems

Wednesday, January 23rd, 2013

You might want to request to have your crank case ventilation system checked after the extreme cold, on Volvo, Audi, Saab, VW, Volkswagen, BMW if you see the following symptoms in your car.

* New Oil leaks
*Lower Fuel Mileage
*Smoking from tailpipe
*Check engine light

This WILL damage your vehicle if not addressed! If you experience ANY of these symptoms with your car, please check with your mechanic!

Happy Driving!!

Avoid your own Fiscal Cliff

Thursday, November 29th, 2012

The craziness of the season is upon us. Regular service of your vehicle will save you from a major fiscal cliff in the future.
“Do regular oil changes” our mechanic says. “It may seem expensive as you go along, however… keep in mind that your mechanic will be able to keep regular tabs on your car and give you a heads up when something is not as it should be”.
European Motor Cars is not your ordinary repair shop. I can tell you that until I am blue in the face, however..you won’t believe me until you come in and meet John and see for yourself. The proof is in the pudding as they say back in the South.

News Flash – We have a new person working here at European Motor Cars who handles our Auto Sales department. He is honest and caring and of course wants to help you get into a quality car that fits your needs. Come say hello to Brian sometime and see what is on our lot.

Finally, to celebrate the season and gift giving. We are offering gift certificates. Any amount. This is a great gift idea for grandma or grandpa or for anyone in the family who just does not need any more STUFF. Most everyone can use an oil change for the car, we will also throw in a 50% coupon for windshield wipers at the time of service. Please call Allison for details. 970-484-0040.

Mini Cooper

Thursday, July 26th, 2012

Northern Colorado’s premiere resource for all your Mini Cooper repair needs.
“We have been noticing the cooling fan under mini’s is failing frequently, causing an array of symptoms”, John says.

Symptoms include:
1. Air conditioning not working
2. air conditioning weak
3. power steering jerky or noisy
4. Burning smell under car

These are first signs of under-car cooling fan failure.

“They put a fan under the car to cool the power steering”. “While it is a good idea, the failure of this fan is causing a lot of problems. If you are experiencing any of these symptoms, please call John at 970-484-0040. We will be happy to help.

Update – Baby Mitchell

Tuesday, July 10th, 2012

Baby Lauren at 6 months

Thank you to everyone for your support during the high risk and strange circumstances of John’s baby girl born in December.  During that time and the months following we have had many trips to doctors and finally she is perfectly healthy!!

This time has been trying on all of us and we have had to rely on outside help to maintain things around here at EMC.  It came to our attention that some of you were not happy with our front desk man.  Well, with the baby as well as all of the Mitchell family healthy, John is back at the front deck working with our valued customers.  So if you were rubbed wrong or not treated kindly, please give us another chance.  It takes a village to raise a child and in this case it required all of you as well.  Thank you for all the well wishes.   Miracles do happen!! (I kinda feel that Lauren has a lot of her daddy’s fight in her)!

We hope to see you soon and promise to do right by you as we have always done in the past.
** updated by Allison Dunning**

Daughter of Bob, Sister to John & Auntie to Sara and Lauren.

Fuel Pump — Insider Tip from the Mouth of the Mechanic!!

Tuesday, July 10th, 2012

Yes!! this Vanagon camper is for sale!!

John Mitchell says ” keep at least a quarter of a tank of fuel in your tank at all times in the summer. It will keep the fuel pump from overheating”.

When you have a 1/4 tank of fuel.. make it a priority to fuel up.

Also, don’t forget to have your mechanic check your air filters on your next service. With all the smoke and ash from the Colorado Fires, there is a potential of needing a new filter.

HOT as Fire here in Fort Collins

Tuesday, June 26th, 2012

WOW! The temperature here in Fort Collins is Mega HOT!

***Don’t forget to take care of your car by making sure your coolant has been serviced and changed at the recommended interval.
***Another item to take care of is to make sure your air conditioning system is correctly charged so your compressor and the engine’s cooling system does not have to work as hard.
These two things can make sure you and your car are cool and comfortable during this super dry and high heat time in Colorado.

European Motor Cars specalized in your car’s care. We take care of your car so you can take care of you.